FAQs
How long will my order take to arrive?
We pack your order within 24 hours. Once it leaves us, expect it at your door in 3-5 working days in the main centres and 5-7 days further out. Your tracking link arrives by email the moment it ships.
Where do you deliver?
Anywhere in South Africa. We don’t ship internationally yet.
Can I track my order?
Yes. We email you a tracking link as soon as your order leaves us, so you can watch it all move all the way to you.
What if my order arrives damaged?
Send us a photo within 48 hours of delivery at admin@sylkandscent. We’ll replace it.
Is it suitable for sensitive skin?
It contains fragrance, so if your skin is sensitive, patch-test on your inner arm and wait 24 hours before using it all over. However, our ingredients are made to be sensitive friendly.
What is the refund policy?
We want you to love your Sylk & Scent, so if something’s not right, we’ll make it right. Unopened, unused items can be returned within 7 days of delivery for a full refund. Simply email us at admin@sylkandscent.com to arrange it, and note that return shipping is at your cost. For hygiene reasons, we can’t accept returns on opened products. If your order arrives damaged or leaking, send us a photo within 48 hours of delivery and we’ll replace it or refund you in full, at no cost to you. Approved refunds are paid back to your original payment method within 7 days of us receiving your return. This policy doesn’t affect your rights under South African consumer law.